Shipping and Delivery

 

When will I get my order? We go to our local PostNet about once a week, from there on it will take 1-3 days till it has reached your location. If you order by CourierGuy, the order will be handed over before 11am and should arrive within a day. Collection is up to you. 

How will my order be delivered? There’re several options: Collect it on our farm near Philadelphia Western Cape, receive it via PostNet2PostNet to your nearest area or chose CourierGuy which will deliver straight to your door.

What happens if my parcel is damaged or lost? If your parcel is sent with our courier and goes missing or is damaged it will be replaced at our cost after an investigation into the circumstances surrounding the missing or damaged parcel are established. All parcels have a tracking number.

Does your courier deliver to my area? The delivery system of PostNet2Door and CourierGuy covers 95% of South Africa. In the highly unlikely event that they do not deliver to your area we will advise you of the options for an alternate delivery method.

I live on a farm or plot; will your courier deliver to me? Possibly yes, PostNet/CourierGuy will let us know if it is possible. If not, we will let you know.

Can you post my order? We do not to use the South African post office as they are unreliable and is a broken system.

Will the couriers call before delivery? Yes, the couriers will let you know before delivery. If you have left a cellphone number on your order, you will receive a sms notification in the morning of the day of delivery.

What happens if I’m not at home / unavailable at the delivery address when the courier attempts delivery? The couriers will attempt to deliver a second time. If they are still unable to effect delivery, they will contact you to see if an arrangement can be made for delivery. 

I left an incorrect delivery address in the order. Now what? Leaving an incorrect shipping address will cause delays in the dispatch and delivery of your order. If your order has already been dispatched it will cause delays in the arrival of the parcel as we will have to notify the couriers of the new delivery address.

I have paid for my order, when is it being sent?  Orders paid at checkout will be sent out as soon as possible. Orders that are not paid at checkout will be dispatched within 3 working days of receipt of a cleared payment (ie: the funds reflecting in our FNB account). Please send us a Proof of Payment to speed up to process.

Why is my order taking longer to process? Extra-ordinary orders may take longer to process. An extra ordinary order is an order that comprises more than 20 items in it or an order comprising of more than 10 items of the same type. 

I want to collect my order? Fully paid orders can be collected from our farm close to Philadelphia, Western Cape. Please contact us for details.

I want to come and buy products from your premises! We do not have physical retail premises, retail staff, or payment facilities on our premises and do not accommodate for walk in customers. Due to security reasons we are non-negotiable on this.

Free delivery. At our current stage we cannot provide free delivery, however in the future free delivery will be implemented.  

What is the cost of shipping? R100 for PostNet2PostNet and R115 for CourierGuy which will be at your door within 1-2 days.

We are able to ship orders outside of South Africa, direct communication with the customer will be brought up.

Packaging

Orders are either boxed or are sent in bags, depending on item material.

Parcel Tracking

PostNet/CourierGuy tracking numbers are for South African orders delivered by PostNet/CourierGuy. Delivery will be to your PostNet or Door, depending on courier option.